Customer Identification, Monitoring and Reporting
The Financial Crime e-learning course is designed to help hospitality venues, pubs, and clubs understand their anti-money laundering and counter-terrorism financing (AML/CTF) obligations. It provides practical guidance on how to protect your venue, your patrons, and the community from being exploited by criminals. This course is suitable for employees, duty managers, venue managers, compliance officers, club executives, and board members of venues that offer designated services. These services — such as gaming, large cash transactions, or financial-style services — carry ML/TF risks and are regulated by AUSTRAC.
Course overview
The Financial Crime e-learning course is designed to help hospitality venues, pubs, and clubs understand their anti-money laundering and counter-terrorism financing (AML/CTF) obligations. It provides practical guidance on how to protect your venue, your patrons, and the community from being exploited by criminals.
This course is suitable for employees, duty managers, venue managers, compliance officers, club executives, and board members of venues that offer designated services. These services — such as gaming, large cash transactions, or financial-style services — carry ML/TF risks and are regulated by AUSTRAC.
Languages
Available in English
What you’ll learn
- Understand and apply customer identification procedures in hospitality and club environments
- Identify when enhanced customer due diligence is required
- Carry out ongoing customer monitoring and recognise suspicious behaviour
- Understand reporting obligations and what must be reported under AML/CTF laws
- Identify when and how to escalate concerns to the appropriate authority
- Recognise how effective monitoring supports compliance and risk prevention
Why choose this course?
- Support compliance with AUSTRAC customer identification and reporting requirements
- Reduce the risk of financial crime in day-to-day operations
- Improve staff awareness of suspicious activity and escalation procedures
- Strengthen venue-wide monitoring and compliance processes
Legal context
Under Australia’s AML/CTF framework, regulated businesses must verify customer identity, monitor transactions for suspicious activity, and report certain matters to AUSTRAC. These obligations are designed to reduce financial crime risks and ensure venues are not being used to conceal or move illicit funds.