Course overview

Gain the confidence and practical skills to deliver exceptional service to LGBTQ+ customers. Our LGBTQ+ Inclusive Customer Service Training, created with ACON Pride Training, provides you with the essential knowledge and tools to navigate diverse interactions. Understand key terminology, explore real-world scenarios, and master inclusive communication techniques, ensuring you can create a safe and welcoming experience for every guest.

What you'll learn:

Understanding the LGBTQ+ Community: Familiarise yourself with key LGBTQ+ terms and concepts within the LGBTQ+ community, including the trans community, and the importance of inclusive customer service practices.

Why Inclusion Matters: Discover why fostering an inclusive environment is critical, and explore the experiences and challenges faced by LGBTQ+ individuals in customer service settings.

Inclusion in Practice: Learn actionable strategies, including the use of neutral language, avoiding assumptions, mirroring language, and handling mistakes with care to create positive customer experiences.

By the end of this course, you will feel confident providing inclusive service to LGBTQ+ customers, understanding key terms and applying practical strategies to create a safe, welcoming environment. You’ll enhance guest satisfaction and your brand's reputation through respectful and affirming interactions.

Who is this course for?

This course is designed for hospitality workers at all levels, from entry-level staff such as waitstaff and housekeepers to supervisors, managers, and business owners. It is also ideal for HR teams, hospitality students, and newcomers to the industry. The course focuses on fostering inclusivity, enhancing customer interactions, and supporting diverse teams, helping to create welcoming environments for both guests and employees. Whether you're just starting in the hospitality industry or managing a team, this course will provide valuable insights and practical strategies for promoting inclusivity in your workplace.

Frequently asked questions

Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.

At the moment, our courses are available exclusively to businesses through subscription plans.

If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.

Enjoy unlimited access to our entire course library, including this course and any future additions.

Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.

Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.

Absolutely! Schedule a free demo to explore our courses and platform.