New hospitality consultancy uniting creativity, operations and digital learning expertise.
Learn more arrow-right
A step-by-step guide for pubs
Download guide arrow-right
Psychological Safety in the Workplace
AML/CTF Compliance Suite
Respect@Work
A quick guide to understanding the globally recognised safety initiative
This course helps managers and compliance teams improve the quality and accuracy of suspicious matter reports (SMRs). It focuses on how to write clear, effective reports that meet AUSTRAC expectations and support timely investigation, reducing compliance risk for your business.
Submitting a suspicious matter report (SMR) is only part of the obligation — the quality of that report matters just as much as lodging it. A well-written SMR gives AUSTRAC and law enforcement the information they need to act. A poor one can delay investigations, trigger follow-up requests, or leave your venue exposed to compliance risk.
This module is designed for managers and compliance officers working in hospitality and gaming environments. It builds on your existing knowledge of suspicious matter reporting and focuses on what separates a high-quality SMR from a poor one, the most common mistakes venues make, and how to submit reports accurately and efficiently through AUSTRAC Online.
Available in English
Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, businesses in hospitality and gaming must report suspicious matters to AUSTRAC. Reports must be accurate, timely, and complete. Inadequate reporting can lead to regulatory scrutiny, penalties, and reputational damage. This training supports compliance with reporting obligations and AUSTRAC standards
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.