Ask for Angela (UK)
Help your team recognise when someone feels unsafe and respond with confidence. This course supports venues in creating safer, more inclusive spaces through the Ask for Angela initiative.
Course
15-20 mins
Course overview
Ask for Angela is an important initiative that helps staff discreetly support guests who feel unsafe, uncomfortable or at risk. This short course gives your team the skills to spot concerning behaviour, respond calmly, and follow clear steps to protect vulnerable individuals. It helps venues build trust, reduce incidents, and strengthen their duty of care.
What you’ll learn
- Understand what the Ask for Angela initiative is and how it works
- Recognise signs that someone may be vulnerable or in need of discreet help
- Identify appropriate actions to take when a guest uses the Ask for Angela code phrase
- Learn how to respond with discretion, care and professionalism
- Follow clear steps to support an individual and escalate if required
- Understand venue responsibilities for safeguarding and guest welfare
- Strengthen your team’s confidence in managing sensitive or high-risk situations
Why choose this course?
- Supports safer venues and stronger safeguarding practices
- Helps reduce risk and prevent incidents that may harm guests or reputation
- Provides consistent, practical training for all frontline staff
- Demonstrates a proactive commitment to guest welfare and responsible service
Legal context
Hospitality venues have a responsibility under UK safeguarding and licensing obligations to protect guests and maintain a safe environment. Effective training helps businesses meet their duty to prevent harassment, manage risk, and take reasonable steps to ensure the welfare of patrons and staff.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.
