Learning plan overview
Learn the essentials of table service, dining room management, and event hosting.
Courses included in this learning plan
Table service essentials are designed to help staff deliver the highest level of service for guests.
Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to read guests, monitor your table, recognise customer needs and meet customer requests.
A professional dining room setting is vital to creating a memorable dining experience for guests.
Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when setting up a dining room:
1. Hygiene
2. Seating plan & restaurant set up
3. The safety of customers and staff
4. Ambience of the venue including lighting, music and temperature
Professional plate carrying technique and delivery of meals is essential to excellent table service.
Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when serving tables:
1. Hygiene and Safety
2. Collecting orders and checking meals from the kitchen
3. Carrying plates safely and hygienically from the kitchen
4. Serving the meals to the correct diner
Filmed on-location at Merivale’s Charlie Parker’s this bite-sized training video provides an in-depth demonstration teaching viewers how to correctly load and carry a tray.
The step-by-step video also highlights important Do’s and Don’ts and features added tips for carrying multiple items with ease, avoiding messy spills and using a tray to serve beverages to customers.
Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to clear a table professionally.
This includes:
- Picking an appropriate time to clear a table
- The correct technique for clearing a table
- Removing unwanted items from a table
- Taking dessert and coffee orders
- The bill