Customer Identification, Monitoring and Reporting

The Financial Crime e-learning course is designed to help hospitality venues, pubs, and clubs understand their anti-money laundering and counter-terrorism financing (AML/CTF) obligations. It provides practical guidance on how to protect your venue, your patrons, and the community from being exploited by criminals. This course is suitable for employees, duty managers, venue managers, compliance officers, club executives, and board members of venues that offer designated services. These services — such as gaming, large cash transactions, or financial-style services — carry ML/TF risks and are regulated by AUSTRAC.

Course overview

The Financial Crime e-learning course is designed to help hospitality venues, pubs, and clubs understand their anti-money laundering and counter-terrorism financing (AML/CTF) obligations. It provides practical guidance on how to protect your venue, your patrons, and the community from being exploited by criminals.

This course is suitable for employees, duty managers, venue managers, compliance officers, club executives, and board members of venues that offer designated services. These services — such as gaming, large cash transactions, or financial-style services — carry ML/TF risks and are regulated by AUSTRAC.

globe-3 Languages

Available in English

What you’ll learn

  • Understand and apply customer identification procedures in hospitality and club environments
  • Identify when enhanced customer due diligence is required
  • Carry out ongoing customer monitoring and recognise suspicious behaviour
  • Understand reporting obligations and what must be reported under AML/CTF laws
  • Identify when and how to escalate concerns to the appropriate authority
  • Recognise how effective monitoring supports compliance and risk prevention

Why choose this course?

  • Support compliance with AUSTRAC customer identification and reporting requirements
  • Reduce the risk of financial crime in day-to-day operations
  • Improve staff awareness of suspicious activity and escalation procedures
  • Strengthen venue-wide monitoring and compliance processes

Legal context

Under Australia’s AML/CTF framework, regulated businesses must verify customer identity, monitor transactions for suspicious activity, and report certain matters to AUSTRAC. These obligations are designed to reduce financial crime risks and ensure venues are not being used to conceal or move illicit funds.

Related keywords

[compliance] (2) [finance] (9) [risks] (4)

Frequently asked questions

Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.

At the moment, our courses are available exclusively to businesses through subscription plans.

If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.

Contact our sales team or request a free demo to explore subscription options and pricing.

Enjoy unlimited access to our entire course library, including this course and any future additions.

Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.

Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.

Absolutely! Schedule a free demo to explore our courses and platform.

Course details

award-49-3 Certificate
Included
clock Duration
15-20 mins
world Region
Australia
cloud-download-2 Format
SCORM
folder-1 Provider
Allara Global
We acknowledge all Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work